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About Our Retail Store >
Q: What are the retail store hours? Q: Can I bring my pet to That Fish Place - That Pet Place? Q: Do you sell dogs and cats? Q: Do you carry the same merchandise online and in-store? Q: Do you have in-store pickup? Q: Where can I find a list of glass aquariums that you sell? Q: How long will fish last in the bags from the fishroom? Q: What is your Live Fish Guarantee for retail store purchases? Q: What is the Pirate's Cove Touch Tank? Q: Do you sell Dog Licenses? Q: Do you offer tours? Q: Do you have any job openings?
Privacy Policy >
Q: How do you verify my credit card information? Q: How do you protect my personal information?Q: How are cookies used on thatpetplace.com? Q: What do you do with my email address?
Livestock & Frozen Food Orders >
Q: How much does it cost to ship live orders? Q: How do I order frozen foods? Q: When will my live order ship? Q: Why won't you deliver livestock to my state? Q: Is your livestock covered by any guarantee? Q: Do you offer quantity discounts? Q: How are live shipments packed? Q: Can the weather or temperature in my area affect shipping? Q: What if a live item is backordered? View More Livestock Questions >>
Returns & Exchanges >
Q: Can I return an item if I'm not satisfied? Q: What should I do if a product arrives damaged? Q: What if a product becomes defective? Q: How should I return unwanted or defective products? Q: What are your customer service hours?
Ordering Information >
Q: Do you match competitor pricing? Q: What payment methods are accepted? Q: What if an item I order is out of stock or backordered? Q: Why was my backorder cancelled? Q: How can I be sure I'm ordering the right product? Q: Is there a faster way to re-order items? Q: How do you verify my credit information? Q: Why was my account charged twice? Q: Where can I find a promotion code? Q: How do I redeem a gift card? View All Online Purchase Questions >>
Shipping >
Q: What are your shipping rates for dry goods? Q: When and how will my order be shipped? Q: What expedited shipping methods are available? Q: When are Express packages shipped and delivered? Q: How much does it cost to have live orders shipped? Q: Can an item's size or weight affect shipping cost? Q: Does That Pet Place ship internationally?